Contact Casoola Casino Support

What to Have Ready Before You Reach Out

Account queries move faster when you have your registered email address on hand, and for payment issues, the transaction date and the payment method used. For a locked account or a verification request, keep a photo of your driver’s licence, passport, or provincial photo ID card ready, together with a utility bill or bank statement for proof of address, since our support team may ask for these to confirm your identity before restoring access. Bonus-related questions are resolved fastest when you can quote the exact promotion name shown in your account, since Casoola runs several offers in parallel and the terms differ between them.

How to Reach Casoola

Live chat is the faster route for account access issues, deposit and withdrawal questions, and anything that needs an immediate answer while you are at the cashier or mid-session. Email suits requests that involve attachments, such as verification documents or screenshots of an error, and issues that benefit from a detailed written explanation rather than a live back-and-forth.

Support Hours in Canadian Time Zones

Both channels are staffed 24 hours a day, seven days a week, covering every Canadian time zone from Pacific through to Atlantic. There is no reduced weekend or holiday schedule, so the response times in the table above stay consistent no matter when you contact us, including overnight and on statutory holidays.

Our Support Email

For written enquiries, verification documents, or anything that does not need an immediate live response, email us directly at [email protected]. This is the same address used for account security concerns, including reporting suspected unauthorized access to your account or a payment that has not arrived within the timeframe stated for your chosen method.