Casoola Casino Terms and Conditions
What Registering at Casoola Means
Creating an account at Casoola constitutes acceptance of these terms and conditions in full. By completing registration you enter into a binding agreement with the operator, and continued use of your account after any update to these terms constitutes acceptance of the revised version. If you do not agree with a section of these terms, you should not register or should close your account before placing further bets.
Governing Law and Regulatory Oversight
Casoola is operated by Casoola Entertainment N.V. under Malta Gaming Authority Licence No. MGA/B2C/812/2021. These terms, and any dispute arising from your use of the site, are governed by the laws applicable to the operator’s licensing jurisdiction, and the Malta Gaming Authority is the regulator responsible for supervising the operator’s compliance with its licence conditions. Any reference in these terms to “the operator” or “we” means Casoola Entertainment N.V. acting under that licence.
When a Technical Malfunction Voids a Round
If a game round is affected by a verified technical malfunction, including a software error, a connectivity interruption, or an incorrect payout calculation, the affected round is voided and any stake is returned to your account balance. Winnings generated by a malfunctioning game, including a jackpot display error, are not owed to the player even if displayed on screen at the time, and Casoola reserves the right to correct the account balance to reflect the outcome that would have occurred absent the malfunction. Disputes over a specific round are reviewed against the game provider’s server-side logs, which take precedence over the client-side display.
Verifying Your Identity
Casoola requires identity verification (KYC) before a first withdrawal can be processed, and may request it earlier if account activity triggers a review. Accepted documents are a driver’s licence, a passport, or a provincial photo ID card, together with a proof of address dated within the last three months, such as a utility bill or a bank statement. Verification is typically completed within 24 to 48 hours of receiving legible copies of all requested documents. Incomplete or unclear submissions extend this timeframe, since the review resets once corrected documents are uploaded.
Conduct We Do Not Allow
Holding more than one account at Casoola is prohibited, and any duplicate accounts identified are closed, with balances forfeited. Bonus abuse, meaning the use of a promotional offer in a way inconsistent with its intended purpose, such as spreading a single wagering strategy across linked accounts, results in the removal of the bonus and any winnings derived from it. Collusion between players, whether at live dealer tables or elsewhere, and the use of automated betting software, bots, or scripts to interact with the platform are grounds for immediate account suspension pending investigation.
Making Deposits and Withdrawals
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|
| Interac | $10 | $20 | Up to 24 hours |
| iDebit | $10 | $20 | Up to 24 hours |
| Instadebit | $10 | $20 | Up to 24 hours |
| ecoPayz | $10 | $20 | Under 12 hours |
| MuchBetter | $10 | $20 | Under 12 hours |
| Bank transfer | $10 | $20 | 3-5 business days |
Real-money funds in your account are always wagered before any bonus balance is drawn down. Withdrawal requests are subject to the identity verification described above being complete, and Casoola reserves the right to return a withdrawal to the original payment method if that method cannot receive funds for a reason outside our control.
Bonus Rules and Our Limits on Liability
Bonus funds carry a 35x wagering requirement applied to the bonus amount before any associated winnings become withdrawable. A maximum bet of $10 applies to bonus-funded play, and slots contribute 100% of each wager toward the requirement while table games, including blackjack and roulette, contribute only 5-10%. Unused bonus funds and free spins expire 30 days from activation if the wagering requirement has not been met by that point, and the remaining bonus balance is then removed from the account. Players must be 19 or older, or 18 in Alberta, Manitoba and Quebec, to claim any bonus offer. To the extent permitted by the law governing these terms, Casoola’s liability for any claim connected to your use of the site is limited to the balance held in your account at the time the claim arose, and Casoola is not liable for losses caused by your internet connection, device, or a third-party payment provider.
Who Can Play at Casoola
You must be at least 19 years old to register an account, or 18 if you are located in Alberta, Manitoba or Quebec, and you must hold only one account in your own name with accurate registration details. Casoola is licensed by the Malta Gaming Authority and is not registered with or authorized by any Canadian provincial gaming regulator. Online gambling is regulated on a province-by-province basis in Canada, so you are responsible for confirming that registering and playing at Casoola is lawful in the province where you are located before you deposit.
How These Terms Can Change
Casoola may update these terms from time to time to reflect changes in the game catalogue, payment methods, or applicable regulation. Material changes are communicated through an account notification or by email to the address on file, and where required, a revised effective date is shown at the top of this page. Continued use of your account after a change takes effect constitutes acceptance of the updated terms.