Casoola Legal Information

Operator identity, licence details, and complaint procedure, last revised 2026-09-22.

Legal Information for Casoola Casino

The Company Operating Casoola

This site is operated by Casoola Entertainment N.V., registered in Malta with its registered address at Level 3, Tower Business Centre, Tower Street, Swatar, BKR 4013, Malta. Correspondence regarding the operator’s corporate status or this legal notice should be directed to [email protected].

Pages on casoolacasino24.com occasionally link to external resources, including payment provider websites and responsible gambling organizations. We do not control the content of those external sites and are not responsible for their accuracy, availability, or the practices of the organizations that operate them. A link to an external site is provided for convenience and does not imply endorsement of everything published there.

Who Is Responsible for This Website’s Content

Casoola Entertainment N.V. is responsible for the content published on casoolacasino24.com, including promotional descriptions, game listings, and the informational pages on this domain. Game outcomes themselves are generated and certified by the individual software providers whose titles appear in our catalogue, and are not authored or modified by the operator.

All text, layout, and original graphics on casoolacasino24.com are the property of Casoola Entertainment N.V. and may not be reproduced without permission. Game titles, characters, and associated artwork remain the trademarks and copyright of the studios that created them, including NetEnt, Microgaming, Play’n GO, Pragmatic Play, Red Tiger Gaming, Hacksaw Gaming, Nolimit City, iSoftBet, and Evolution Gaming, and are displayed under the terms of our distribution agreements with those providers.

How to File a Complaint

A complaint about your Casoola account, a transaction, or the conduct of a support agent can be submitted to [email protected]. We aim to provide a substantive response within 14 days of receiving a complaint that includes enough detail to investigate, such as your registered email address and the date of the incident. If a complaint cannot be resolved directly, you may escalate it to the Malta Gaming Authority as the regulator responsible for supervising the operator’s licence.

Our Gaming Licence and Its Limits

Casoola Entertainment N.V. holds Malta Gaming Authority Licence No. MGA/B2C/812/2021, which authorizes the operation of this online casino and its games under Maltese gaming regulation. This licence is not an authorization from any Canadian federal or provincial regulator, and Casoola is not registered with or supervised by any Canadian provincial gaming authority. Gambling is regulated separately in each Canadian province, and you are responsible for determining whether registering and playing at Casoola is permitted in the province where you are located.

Contacting the Operator

For any matter not covered by the sections above, including questions about this legal notice itself, reach the operator at [email protected]. This is the same address used for account support, so include a note in your message indicating that your enquiry concerns a legal or regulatory matter to route it appropriately.