Responsible Gambling at Casoola Casino

Setting Limits on Your Account

Your Casoola account includes deposit limits that can be set on a daily, weekly, or monthly basis, a wager limit that caps how much you can stake over a chosen period, and a session timer that reminds you how long you have been playing. All of these are configured from the responsible gambling section of your account settings. Tightening a limit, such as lowering your daily deposit cap, takes effect immediately once confirmed. Loosening a limit, such as raising it or removing it, only takes effect after a mandatory cooling-off period, which prevents an impulsive change from taking effect in the middle of a session. A time-out temporarily suspends your account for a period you choose, and a full self-exclusion closes your Casoola account for an extended period; both are configured the same way, from your account settings, and are handled directly by Casoola rather than through any provincial program, since provincial self-exclusion registries only apply to operators authorized in that specific province.

Protecting Minors and Spotting the Signs of Problem Gambling

Registration at Casoola is restricted to players 19 years of age or older, or 18 if you are located in Alberta, Manitoba or Quebec, and age is checked as part of the identity verification process before a withdrawal is released. If you share a device with someone under this age, we recommend enabling the parental control software available on most computers, tablets, and phones to prevent access to gambling sites from that device. Signs that gambling may be becoming a problem include chasing losses with larger bets, spending more time or money than planned, borrowing money to fund play, hiding the extent of your gambling from family, and feeling anxious or irritable when not playing. Noticing more than one of these signs in your own behaviour is a reason to use the account limits described above or to pause play using a time-out.

Before You Start a Session

Gambling at Casoola is entertainment, not a way to generate income, and the games are designed so that the operator holds a statistical edge over time. Decide on a budget before you start a session, using only money you can afford to lose, and treat that budget as the cost of entertainment rather than an investment you expect to recover. Playing to chase a previous loss back is one of the more common ways a gambling budget is exceeded, and setting a deposit limit in advance removes the option to do so in the moment.

Organizations We Point You To

If your own gambling, or someone else’s, is causing concern, the following organizations provide free and confidential support. The Responsible Gambling Council maintains a directory of problem gambling helplines for every Canadian province and territory. ConnexOntario offers free, confidential support for Ontario residents 24 hours a day on 1-866-531-2600. The 9-8-8 Suicide Crisis Helpline is available 24/7 by call or text at 9-8-8 for anyone in crisis, including where gambling losses are a contributing factor. Gambling Therapy provides free online support and forums for players and their families worldwide. None of these organizations are operated by Casoola, and contacting them does not automatically apply any limit to your Casoola account; use the account settings described above for that.